VENLORAXIS Money Back Guarantee Policy

At VENLORAXIS, we are committed to ensuring the satisfaction of our customers. If you are not completely satisfied with your purchase, we offer a comprehensive Money Back Guarantee to provide you with peace of mind.

Eligibility Criteria

• Requests for a refund must be made within 30 days of receiving your order.
• The item must be in its original condition, unused, and with all original packaging intact.
• The refund will only be processed once the product is received and inspected by our team.

How to Request a Refund

1. Contact our customer service team at [email protected] to initiate your refund request.
2. Include your order number and a brief explanation of the reason for the return.
3. Our team will provide you with a Return Merchandise Authorization (RMA) number and the return address.
4. Please ship the product back to us with the RMA number clearly marked on the outside of the package.

Refund Process

Once your return is received and inspected, we will notify you via email. If approved, your refund will be processed, and a credit will automatically be applied to your original method of payment within 7-10 business days.

Exceptions

Certain items may not be eligible for a refund, including:

• Digital products and downloadable content.
• Personalized or custom-made items.
• Items marked as non-returnable at the time of purchase.

For any questions or concerns regarding our Money Back Guarantee, please contact our support team at [email protected]. We are here to assist you with any needs you may have.